Last updated: July 8, 2026
The Pilot plan is free and does not require a payment method, so no charge — and no refund — is ever involved while you're on it.
Practice and Multi-Site plans are billed monthly in advance through Stripe, our payment processor. Because each billing period grants a full month of access starting immediately, we generally don't issue refunds for partial or unused portions of a billing period.
You can cancel a paid plan at any time from your account's Billing page. Cancelling stops future renewals — you won't be charged again — and you keep access through the end of the period you already paid for. There's no partial-month refund for cancelling early.
If you're charged in error — for example, a duplicate charge or a charge after you cancelled — contact us at hello@asaanbil.com and we'll investigate and correct it, including a refund where one is due.
Stripe processes the actual transaction on our behalf; our business name appears on your card statement. Your checkout receipt includes Stripe's own support contact, which you can also use for payment-specific questions.
For any billing or refund question, reach us at hello@asaanbil.com.